UNION WALL LAMP

Custom sizes and finishes are available under consultation.

If you need more information, please feel free to reach out to info@marbeyacharm.com

Return Eligibility

✅ You may return items that are undamaged and unused.
❌ Custom-made or personalized items cannot be returned unless they arrive damaged or defective.

Return Period

⏳ You have 3 days from the date of delivery to initiate a return.

Return Process

To request a return, please follow these steps:
1️⃣ Contact our customer support team at customerservice@marbeyacharm.com to initiate the return process.
2️⃣ Our team will guide you through the next steps.

Return Shipping

🚚 Return shipping costs are the responsibility of the customer unless the return is due to a defect or damage.

Refund or Exchange

🔍 Upon receiving and inspecting the returned item, we will:

Repair the item if possible.

If repair is not feasible, we will exchange it for a new one or issue a refund to your original payment method, based on your preference.
💳 Refunds will be processed within 7-14 business days.

Warranty Policy

🛠️ Coverage: Marbeya Charm offers a 1-month warranty against defects in materials and workmanship. (Ramadan collection is not included)

📸 Claim Process: Customers may be required to provide photos or other evidence to support their warranty claim. Upon approval, Marbeya Charm will, at its discretion:
✔️ Repair the defective item
✔️ Replace it with a new one

⚠️ Exclusions: The warranty does not cover:

• Normal wear and tear
• Damage due to misuse, neglect, or modifications
• Products that have not been properly maintained
• Minor variations in size, color, or appearance
  

For further inquiries, contact us at:
📞 +971 52 221 4208
📩 customerservice@marbeyacharm.com | info@marbeyacharm.com

Quality Assurance

At Marbeya Charm, we take great pride in crafting our furniture with precision and attention to detail. We guarantee the quality of our products upon delivery.

Since marble, travertine, onyx, and other natural materials each have their own unique patterns and characteristics, slight variations in color and veining may occur compared to the photos shown. This natural uniqueness adds to the charm and exclusivity of your furniture.
To ensure your satisfaction, we kindly ask you to inspect your furniture upon receipt. If you notice any defects or damages, please report them within 3 days, and we’ll be happy to assist you.

For large-sized furniture, we strongly recommend professional assistance when moving or installing it. Marble and other natural stones are delicate and require proper handling to prevent cracks or breakage. Any damages caused by improper movement or use after delivery will not be covered.