Refund policy

As most of the items are customized and specially fabricated upon order, all customized, made-to-order, modified, or specially produced item(s) are strictly non-returnable, non-exchangeable, and non-refundable. Due to the nature of customized works and natural materials, minor variations in color, shade, veins, texture, dimensions, and finish shall be considered acceptable within industry standards and not as defects. For any item detail concerns, our team will be happy to assist and clarify all required details prior to purchase.