Delivery Policy
Shipping Areas:
We ship our furniture to customers within the United Arab Emirates. For international shipping inquiries, please contact our customer support team at customerservice@marbeyacharm.com for assistance.
Shipping Times:
Standard Delivery: Estimated delivery within 7-14 business days.
Some orders may take longer than 14 days, depending on the requested design and quantity. Our team will contact you to confirm the delivery date after order confirmation.
Shipping Costs:
Shipping costs vary depending on the chosen method, as well as the size and weight of the product. After placing an order, our team will contact you with the exact delivery charges. We will ensure you are fully informed of the shipping costs associated with your order before proceeding with delivery.
Delivery Date:
Our team will reach out to arrange a suitable delivery time to ensure a smooth and convenient experience.
Damaged Items:
In the rare event that your item arrives damaged during shipping, please contact our customer support within 48 hours of delivery. We will arrange for a replacement or a refund if the item arrives damaged or defective. Please provide evidence, including photos, and describe the issues with your delivered item.
Return Policy
Return Eligibility:
You may return items that are undamaged and unused. Custom-made or personalized items cannot be returned unless they arrive damaged or defective.
Return Period:
You have 3 days from the date of delivery to initiate a return.
Return Process:
To initiate a return, please follow these steps:
Contact our customer support team at customerservice@marbeyacharm.com to request a return for your item.
Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to damage or a defect.
Refund or Exchange:
Upon receiving and inspecting the returned item, our team will repair the item if possible. Otherwise, we will exchange it with a new one or issue a refund to your original payment method, based on your preference. Refunds will be processed within 7-14 business days.
Warranty
Marbeya Charm offers a 6-month warranty against defects in materials and workmanship. Customers may be required to provide evidence, such as photos, to support their warranty claim. Upon approval, Marbeya Charm will, at its discretion, either replace or repair the defect. This warranty does not cover normal wear and tear, damage resulting from abnormal use or abuse, products that have not been maintained, or those that have been modified. Indirect or consequential losses are also not covered. Additionally, minor variations in advertised size, color, or appearance are not covered by this warranty.